> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarilux.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Examiner FAQs

> Answers about examiner verification, sessions, resources, earnings, account settings, and support.

*A complete reference guide for examiners conducting assessments on Clarilux*

*This document answers the most frequently asked questions about using Clarilux as an examiner. Topics are organised by feature area for easy reference.*

## Section 1 - Getting Started

<AccordionGroup>
  <Accordion title="What is Clarilux?">
    Clarilux is an integrated platform for medical board success, blending AI simulations with live examiner evaluations. It connects board-certified examiners with candidates preparing for oral board examinations, providing tools to conduct structured assessment sessions, evaluate performance, and support candidates in reaching board readiness.
  </Accordion>

  <Accordion title="Who is an examiner on Clarilux?">
    Examiners are board-certified specialists or experienced clinicians who conduct mock oral board sessions, provide structured feedback, and grade candidates on the platform. They can operate in the Public Marketplace (open to all candidates) or within a Private Marketplace linked to a specific institution.
  </Accordion>

  <Accordion title="How do I create an examiner account?">
    Navigate to the Clarilux landing page and click **Sign Up** in the top right corner. On the Role Selection page, choose **Examiner**. You will then be presented with three sign-up options:

    * **Sign up with Google:** Register using your existing Google account.
    * **Sign up with Microsoft:** Register using your existing Microsoft account.
    * **Continue with Email:** Register manually by entering your full name, professional email address, and a strong password, then click Create Account.

    Once registered, check your inbox and click the verification link to activate your account. Upon your first login, you will be prompted to set up Multi-Factor Authentication (MFA) using Microsoft Authenticator for added security. You can choose to skip this step and complete it later from your Security settings.
  </Accordion>

  <Accordion title="What happens after I create my examiner account?">
    After registration and email verification, you'll go through a **credential verification process** before you can accept sessions. This confirms your **medical license**, **specialty**, and **board certification**, and runs in two steps: first submitting your medical license details, then uploading your board certification document. Once submitted, you'll see a confirmation screen with next steps - reviewing MFA settings, completing your profile, setting your availability, or heading straight to your dashboard.
  </Accordion>

  <Accordion title="What equipment and connectivity do I need?">
    For a reliable session experience, you will need:

    * A stable broadband internet connection
    * A functional webcam
    * A working microphone
    * An updated supported browser - Google Chrome, Microsoft Edge, Safari, or Mozilla Firefox

    **Note:** *A quiet environment is strongly recommended for all sessions.*
  </Accordion>
</AccordionGroup>

## Section 2 - Dashboard

<AccordionGroup>
  <Accordion title="What does the examiner dashboard show?">
    Once logged in, you will land on your Examiner Dashboard. The left-hand navigation menu gives you access to **Dashboard**, **Sessions**, **Earnings**, and **Resources**. The dashboard displays three summary cards at the top:

    * **Total Earnings:** Your lifetime earnings on the platform.
    * **Completed Sessions:** The total number of sessions you have successfully conducted.
    * **Upcoming Sessions:** The total number of sessions currently scheduled.

    Below the summary cards, the Upcoming Sessions section displays your next scheduled sessions. You can filter by Session Type and Visibility (Public or Private), and click View All Sessions to navigate to the full Sessions page.
  </Accordion>
</AccordionGroup>

## Section 3 - Sessions

<AccordionGroup>
  <Accordion title="How do I set my availability?">
    Click your **Initials** at the top right and go to **Account Settings** > **Availability**. From there you can:

    * Set your schedule via a monthly Calendar or recurring Weekly Activities, and pause new bookings anytime with the Accepting Bookings toggle
    * Connect Google or Outlook Calendar to keep sessions synced across devices
    * Block out specific dates or times using Availability Exceptions
    * Adjust scheduling preferences - Within the Schedule Availability tab, click the Settings icon to access additional scheduling preferences. This opens a Settings panel with three options: Time Zone, Buffer Time between sessions, and Minimum Booking Notice - from the Settings icon
  </Accordion>

  <Accordion title="How do I track my sessions?">
    Navigate to **Sessions** from the left-hand menu. The Sessions page is split into two tabs:

    * **Upcoming Sessions:** Displays all your future confirmed sessions. Filter by Session Type (Full Mock Oral Exam, Focused Topic Review, Rapid-Fire Q\&A, Case-Based Discussion, or Custom Session) and by Visibility (Public or Private).
    * **Session History:** A complete archive of all past sessions. Filter by All Dates, All Session Types, All Statuses, and All Visibility.
  </Accordion>

  <Accordion title="How do I join a scheduled session?">
    Log in to Clarilux, navigate to Sessions, locate the scheduled session, and click **Join Session** at the scheduled start time. Ensure your microphone and camera are functioning and that you are on a supported browser before joining.
  </Accordion>

  <Accordion title="How do I submit scores and feedback after a session?">
    During or after the session, grade the candidate according to the rubrics provided, add any comments or notes, share improvement recommendations, and finalise the assessment. Results are made instantly visible to the candidate once finalised.

    **Note:** Extra Comments are not factored into the aggregate score but are vital for the candidate's personal growth and debriefing.
  </Accordion>
</AccordionGroup>

## Section 4 - Earnings

<AccordionGroup>
  <Accordion title="How do I view my earnings?">
    Navigate to **Earnings** from the left-hand menu. The Earnings page displays three summary cards:

    * **Total Earnings:** Your lifetime earnings on the platform.
    * **Earnings In Escrow:** Funds currently being held pending session completion or dispute resolution.
    * **Paid Out:** Funds that have already been transferred to your payout account.

    Below the summary cards, a transaction table lists all payout activity. You can filter by status: Pending, Paid, Failed, or Reversed.

    **Note:** Transfers to your Stripe account will appear here once sessions are complete and payouts are released.
  </Accordion>

  <Accordion title="How do I set up my payout account?">
    Click your **Initials** at the top right, select **Account Settings**, then click the **Payout Settings** tab. Under Stripe Payouts, click **Connect Stripe** to link your account for receiving payouts for completed sessions. Once connected, your bank account details will be displayed. You can click Refresh Status at any time to check the connection status. Payouts are released to your connected Stripe account after sessions are completed and any applicable holding periods have elapsed.
  </Accordion>
</AccordionGroup>

## Section 5 - Resources

<AccordionGroup>
  <Accordion title="What is the Resource Library?">
    The Resource Library is your personal repository for managing examination cases and study materials on Clarilux. It is accessible from the Resources tab in the left-hand navigation menu and is organised into three tabs:

    * **Case Bank:** Platform-curated cases and globally managed resources. You can browse and search but cannot edit these directly.
    * **My Cases:** Cases you have personally created and saved. These are private to you.
    * **Institution-Based Resources:** institution-linked resources shared within your affiliated program.

    Use the **Search bar** to find resources by title, description, or specialty. Filter by Topic or Source type to narrow your results.
  </Accordion>

  <Accordion title="How do I add a new case to my Resource Library?">
    Click the **Add Case** button at the top right of the Resource Library page. You have two options for creating content:

    * **Create Case:** Build the case manually by filling in the following fields:
    * Specialty (e.g., Anesthesiology)
    * Topic
    * Case Type (e.g., Long Form)
    * Resource Title (required)
    * Case Scenario (required) - what the candidate should review before the session
    * Follow-Up Questions - add one or more questions using the Add follow-up question button
    * Examiner Hidden Notes - private notes, clinical context, marking cues, or hidden guidance visible only to you
    * Resource Attachments - drag and drop or browse to upload supporting files (PDF, Word, or image, up to 10MB per file)
    * **Generate With AI:** Use the integrated AI tools to generate case content automatically. Select your preferred format and review before saving.

    Once all details are complete, click **Save Resource** to add the case to your library.
  </Accordion>
</AccordionGroup>

## Section 6 - Profile

<AccordionGroup>
  <Accordion title="How do I access and update my examiner profile?">
    Click your **Initials** in the top right corner and select **My Profile** and click **Edit Profile** from the profile page. Your profile is your public-facing professional portfolio and includes:

    * **About** - a short bio describing your expertise
    * **Expertise/Specialties** - the medical or surgical topics you offer for assessment
    * **Professional Experience** - your clinical background and practice milestones
    * **Academic Appointment** - your teaching role or academic title, if any
    * **Teaching Philosophy** - how you approach mentoring and structuring sessions
    * **Cancellation Policy** - defaults to a standard tiered refund policy, fully customizable
    * **Pricing/Session Rates** - your rates for each session type, which sync with your payout settings

    **Note:** *Your profile must have at least one session rate configured and published as a public rate before candidates can find you in the Marketplace. If this is missing, a Marketplace Recovery Needed banner will appear at the top of your profile - follow the prompts to add pricing and publish a public session rate to restore visibility.*
  </Accordion>

  <Accordion title="What does the Verified badge on my profile mean?">
    The Verified badge displayed next to your name confirms that your examiner credentials have been reviewed and validated by the Clarilux team. It signals to candidates that you are a trusted and qualified examiner on the platform.
  </Accordion>
</AccordionGroup>

## Section 7 - Account Settings

<AccordionGroup>
  <Accordion title="What can I manage from Account Settings?">
    Click your **Initials** in the top right corner of the dashboard and select **Account Settings** from the dropdown menu. Account Settings has three tabs:

    * **Availability:** Manage your schedule and booking preferences. See the detailed breakdown in Section 3.
    * **Payout Settings:** Connect your Stripe account to receive payouts for completed sessions. Displays your connected bank account and connection status.
    * **Security:** Manage account protection. Toggle the Authenticator App (MFA) on or off, and change your password by entering your Current Password, New Password, and Confirm Password, then clicking Change Password.
  </Accordion>
</AccordionGroup>

## Section 8 - Working with Institution

<AccordionGroup>
  <Accordion title="Can I switch between Institutions without signing out?">
    Yes. If you have been added to an institution and accepted the invitation, you can switch between your available workspaces directly from the top right corner of the dashboard - next to the notification bell. Click the workspace name currently displayed (e.g., MedOne) to reveal a dropdown listing all workspaces you have access to, including Public Clarilux, then select the one you want to switch to. There is no need to sign out and sign back in.
  </Accordion>

  <Accordion title="What changes when I switch to an institution workspace?">
    When you switch to an institution workspace, your experience on the platform updates to reflect that institution's context. The left-hand menu updates to include **My Programs** in addition to Dashboard, Sessions, and Resources. The Earnings tab is not shown in the institution view.
  </Accordion>
</AccordionGroup>

## Section 9 - Technical Support

<AccordionGroup>
  <Accordion title="What should I do if I experience audio or video issues during a session?">
    Refresh your browser, confirm the platform has the reqSuired microphone and camera permissions, ensure you are using a supported browser (Google Chrome, Microsoft Edge, Safari, or Mozilla Firefox), and restart your audio or video devices if necessary.
  </Accordion>

  <Accordion title="How do I contact support?">
    Click your **Initials** in the top right corner of the dashboard and select H**elp and Support** from the dropdown menu. Complete the support form with a clear Subject and a detailed Message describing your issue. You may also attach screenshots to help the support team resolve your query faster. Click **Send Message** to submit. You can also reach the Clarilux support team directly at [help@clarilux.ai.](mailto:help@clarilux.ai)
  </Accordion>
</AccordionGroup>